Frequently Asked Questions (FAQ)
Welcome to our FAQ page, where we’ve compiled answers to the most common questions. If you can not find your answer, feel free to reach out to us via our contact form.
General questions
How is my donation used?
Your donations support the Hind Rajab Foundation's mission on offensive legal prosecution of perpetrators, accomplices and inciters of war crimes committed against Palestinians, to help us stay independent and to keep the Foundation operational.
How can I make a donation to the Hind Rajab Foundation?
You can donate online via our secure platform, click here to donate. Please note that at this time we cannot offer other means of donating, e.g. direct bank transfers. We are working on creating more options to donate in the future.
Monthly Donations
How can I become a monthly donor?
You can opt for a monthly sponsorship via the donation page. Currently, this amount is a standard amount of 25,-. We are working towards providing more flexible options in the future. By becoming a monthly sponsor, you can provide continuous support to our legal work and help us stay independent in our fight for justice and accountability.
Where do my monthly donations go?
Monthly donations are used to support the organization in the same way as the single donations.
Payment and Technical Issues
What payment methods do you accept?
We accept iDeal, Visa, Mastercard, American Express, UnionPay, SEPA, MobilePay, and Klarna.
What should I do if I’m experiencing issues while making a donation?
If you're experiencing issues, try switching browsers or devices, clearing your cookies, or using a different payment method. If the problem persists, contact your bank or payment provider. You can also reach out to us via our webform for further assistance.
How can I verify a donation?
If your donation does not appear in your payment or bank records, the transaction may not have been processed. First, try the following:
If the issue persists and the amount is not deducted, please contact us with the following details:
Once we receive this information, we’ll review it and get back to you as soon as possible.
- Wait a few hours, as some transactions take time to process.
- Check for any confirmation emails from your payment provider.
- Verify with your bank or payment service to see if the transaction is pending.
If the issue persists and the amount is not deducted, please contact us with the following details:
- Full name (as it appears on your bank account or payment method)
- Exact donation amount
- Date of donation
- Payment method
Once we receive this information, we’ll review it and get back to you as soon as possible.
Tax and Receipts
How can I receive a receipt for my donation?
If you made a donation to us and you need the receipt, kindly send us the following details, and we will be happy to provide you with a receipt.
- Full name (as it appears on your bank account or payment method)
- Exact donation amount
- Date of donation
- Payment method
Are donations tax-deductible in my country?
Donations are not tax-deductible.
Refunds and Cancellations
How can I request a refund for my donation?
Donations to the Hind Rajab Foundation are non-refundable. However, if you believe a donation was made in error or processed twice, please contact us via our webform with the relevant details. We’ll be happy to review your request and assist accordingly.
How can I cancel my monthly sponsorship?
You can easily cancel your sponsorship by submitting a request through our webform. No explanation is required—just let us know, and we’ll take care of the rest.
In-Kind Donations & Volunteering
Can I make an in-kind donation?
We do not accept in-kind donations.
Can I volunteer?
We welcome volunteers with useful skills that could strengthen the organization. If you are interested in volunteering with the Hind Rajab Foundation, don't hesitate to reach out to us via our volunteer contact form.
Privacy and Security
How does the Hind Rajab Foundation protect my personal information?
Your privacy is important to us. We use secure platforms to process your donations and adhere to strict data protection policies, in compliance with the EU General Data Protection Directive (GDPR), to keep your information safe.
Miscellaneous
Can I include the Hind Rajab Foundation in my will?
Yes, you can include Hind Rajab Foundation in your will. Please reach out to us via the website contact form so we can assist you with the necessary details.